In a world where electronic communication plays a crucial role in daily productivity, Google has decided to revolutionize its email service, Gmail, by integrating artificial intelligence (AI) to improve the user experience.
These new Gmail features, specifically designed to optimize email writing, are aimed at helping users create messages that are not only more precise but also better structured.
As technology advances, the need for tools that streamline, and perfect everyday tasks becomes increasingly evident. Google has implemented innovations that allow Gmail users to leverage AI to its full potential and boost their productivity.
Below, the ITD Consulting team explores in detail how these AI tools in Gmail work, the impact they have on user efficiency, and the steps required to activate and start using them.
New AI features in Gmail: Help me write and refine my draft
Gmail has introduced two new AI tools, called “Help me write” and “Refine my draft,” designed to improve the quality and efficiency of email writing.
These Gmail tools are created to assist users in adjusting the tone, structure, and clarity of their messages, whether they need a more formal touch or simply want to correct common writing mistakes.

Help me write: Adjusting tone and structure
The “Help me write” feature in Gmail is activated when a user starts drafting an email. This Gmail tool offers several options to modify the content of the message, depending on the user’s needs.
The available options in Gmail include:
- Formalize: This option allows you to transform an informal message into a more professional one. It’s ideal for emails that require a more serious and structured tone.
- Elaborate: With this Gmail feature, users can expand and enrich the content of their message, building upon what they’ve already written. It’s useful when more details are needed or when clarifying specific points.
- Shorten: If a message is too long, this Gmail option allows you to reduce its length, keeping the essence of the content but in a more concise form.
When any of these options are selected, Gmail uses artificial intelligence to make the necessary adjustments, helping users create well-structured and appropriately toned emails for various situations.
Refine my draft: Improving clarity and coherence
On the other hand, the “Refine my draft” feature in Gmail is designed for emails that are already in the drafting stage. This tool focuses on correcting spelling mistakes and improving the structure of the text, ensuring the message is clear and coherent.
- Spell check: Gmail checks the text for spelling errors and corrects them automatically, resulting in a flawless message that will not negatively affect the recipient's perception.
- Structural adjustments: Gmail’s AI also reorganizes the content of the email to improve its flow and make it easier to read.
This Gmail feature is particularly useful for emails written quickly, where it’s common to make mistakes or leave incomplete sentences. With “Refine my draft,” Gmail users can be confident their message will be well-written before sending it.
How to activate the AI features in Gmail
It’s important to note that these new artificial intelligence tools in Gmail are not activated by default. Users who wish to use them must enable them manually from Gmail’s settings menu. Here’s how you can do it:
- Access the sidebar menu: Open Gmail on your device, either from the web version or the mobile app (available for both Android and iOS) and go to the sidebar menu.
- Enter settings: In the menu, select the “Settings” option.
- Activate smart features and personalization: Find and enable the “Smart features and personalization” option. This will activate the new AI tools.
Once activated, these Gmail features will appear automatically when relevant, making them easy to use at the right moment. For example, if you start drafting an email and write more than 12 words, the “Refine my draft” option will appear at the bottom of the message, allowing you to adjust the text without interrupting your workflow.
On the other hand, if the draft is empty, the “Help me write” option will appear in the body of the Gmail email, allowing you to begin drafting from scratch with the assistance of AI.

Availability and Limitations
While these AI tools in Gmail offer great benefits, they are not available to all users. Currently, only those subscribed to Google Workspace, Education, Google One AI Premium plans, or who have the Gemini Business and Enterprise add-on can access them.
This exclusivity is understandable, as integrating advanced AI features requires additional resources and a business environment that justifies their use.
Additionally, Google has announced that these Gmail features will be available in several languages, including Spanish, ensuring that a wide range of users can benefit from them, regardless of their native language.
However, it’s likely that the availability of these tools will expand over time to other Gmail plans and users, especially if they prove as useful as expected.
Impact of AI on Productivity and Business Communication
The incorporation of these AI functions into Gmail has the potential to transform how users draft and manage their emails, especially in a business environment.
The ability to quickly adjust the tone and structure of a message, as well as correct mistakes, can save valuable time and reduce the possibility of misunderstandings when using Gmail.
Improvement in Formal Communication
In many cases, emails are the primary form of communication in businesses, and language accuracy is crucial to avoid misunderstandings.
With the “Help me write” feature in Gmail, users can ensure that their messages are appropriate for the intended audience, whether by formalizing the tone or elaborating on additional details to clarify their intent.
Error Correction and Clarity in Messages
“Refine my draft” provides an effective solution for correcting common mistakes that may be overlooked during the quick drafting of emails. This Gmail tool not only corrects spelling errors but also adjusts the structure of the message to make it coherent and clear.
This is particularly useful in situations where rapid communication is essential but accuracy cannot be compromised.
Time Savings and Efficiency Improvement
Using these AI tools in Gmail can also lead to significant time savings, especially for those who manage a large volume of emails daily.
Rather than manually reviewing and editing each message, Gmail users can rely on AI recommendations to optimize their emails, allowing them to focus on other important tasks.
The Future of AI in Google Services
Google has made it clear that its goal is to integrate artificial intelligence into all of its products to enhance the user experience.
The implementation of Gemini in Gmail is just one example of how AI can transform everyday tasks, like email drafting, into more efficient and error-free processes.
In the future, it’s likely that we will see more AI functions in other Google products, which will not only be limited to text correction but could also include predictive analytics, personalized suggestions, and automation of routine tasks.
This will not only boost productivity with Gmail but also enhance the accuracy and consistency of digital communication.

The integration of artificial intelligence functions in Gmail, through tools like "Help me write" and "Refine my draft," marks an important milestone in the evolution of email services.
These Gmail tools not only improve the quality of the messages sent, but also save time and reduce the margin of error in daily communication.
For those Gmail users who already have access to these features, activating and using these tools can lead to a significant improvement in the efficiency of their daily work.
As Google continues to develop and integrate AI into its products, it is likely that we will see more innovations that will make our digital lives simpler and more productive.
In summary, AI in Gmail is not just about making email drafting easier, but also ensuring that each message sent is well-structured, clear, and professional, adapting to the specific needs of each user.
With these innovations, Google continues to lead the way in applying artificial intelligence to everyday productivity tools like Gmail. If you'd like to learn more about AI innovations and how to leverage them for your business, write to us at [email protected]. We have technological solutions tailored to your needs.